How Teleconsults works
Follow these three easy steps to get started.
1
Start your consultation
Complete our online form and provide some information about your healthcare needs.
2
Consult with a doctor
An Australian-registered medical practitioner will review your information and conduct your telehealth consultation via a phone call.
3
Receive your care
If clinically appropriate, your doctor may provide an eScript, medical certificate, referral or other relevant care.
General health concerns
Prescriptions
Medical certificates
Pathology referrals
Specialist referrals
UTIs
Contraception
Skin conditions
Cold & flu
Pain and inflammation
These are examples of common consultation requests and concerns only. Other health concerns may be suitable for telehealth, subject to the doctor’s clinical discretion.
Why Choose TeleConsults?
Instant Care
Access professional healthcare from wherever you are, without the need to travel to a clinic or sit in a waiting room.
Connect with an Australian-registered doctor through convenient online consultations, at a time that suits you.
Healthcare When You Need It
Experienced Doctors
Consult with Australian-registered doctors who provide personalised care and assess your individual health needs.
Frequently Asked Questions
No. A Medicare card is not required to access our private telehealth service. However, a valid Individual Healthcare Identifier (IHI) is required for all consultation requests, including where an electronic prescription (eScript) is issued.
You may have an IHI even if you do not have a Medicare card.
If you do not have an IHI, you can find information about obtaining one through Services Australia.
What can I consult a doctor about?
TeleConsults provides online consultations for a range of common health concerns and healthcare needs. Your doctor will assess your individual circumstances and determine whether telehealth is appropriate for your consultation.
Can I book a same-day consultation?
Yes. Simply book online and select from the available same-day consultation times that suit your schedule.
Do I need a Medicare card?
Is my information private and secure?
Your personal and health information is handled in accordance with applicable privacy requirements. TeleConsults uses secure systems to support the delivery and management of your healthcare.
What is the cost?
Express Consultation $19
Single-day medical certificate
Single prescription for an ongoing medication (no repeats)
General Consultation $49
For all other medical concerns or requests requiring a consultation with the doctor.
When telehealth isn't appropriate
TeleConsults is not an emergency medical service.
If you are experiencing a medical emergency, call 000 or attend your nearest emergency department.
For urgent medical concerns that require immediate face-to-face assessment, please seek appropriate in-person medical care.